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return to The Five Principles

WE host

We see people, not tasks. We cultivate understanding. Every interaction deepens our knowledge of each guest.

    • Not: ‘The Guest in Room 9’ or ‘The Guest at the pool’

    • But: Mr. & Mrs Williams who are at the pool relaxing after their bike ride this morning.

    • Not: ‘The Housekeeper’ or ‘The Chef’

    • But: "Maria, who takes pride in her craft and has worked here since the revival began" or "Luigi who has been caring for the tomatos in our garden.’

    • We are curious about the people you serve.

    • We seek to understand before action.

    • We pay attention to what is being expressed and what is being withheld.

    • We look beyond requests to intentions.

    • We recognize that every guest arrives carrying a story you cannot see.

    • We share insights at Daily Ritual

    • We record information for others to cultivate; both present and future.

    • We work with each other and shared knowledge that builds trust (witnessed care in action)

    • We are a hosting family, not just coworkers

  • In daily Ritual, you can ask:

    Week 1: "When did you see the person, not the task, this week?"
    (Answers: Noticed guest was anxious about work call, gave them privacy and quiet space; saw that couple needed reconnection, seated them at intimate table without them asking)

    Week 2: "What understanding did you cultivate?"
    (Answers: Learned guest is celebrating something bittersweet, not purely joyful; discovered couple's different energy levels require separate morning routines)

    Week 3: "How did an interaction deepen your knowledge?"
    (Answers: Brief conversation revealed guest's passion for architecture, explained why they've been photographing stonework; learned returning guest chose this week because it's anniversary of first visit)

    Week 4: "Where did hosting create something service couldn't?"
    (Answers: Guest opened up about personal loss because we gave space for it; couple thanked us for seeing their relationship dynamic, not just treating them as generic pair)