WE HOST

Title: Hospitality & Club Director (internal General Manager of The Calistoga Club)

Location: Calistoga, Napa Valley, California (on-site)

Reports to: General Manager, CEO, Founding Club Advisor

Direct reports: Director of Membership; Event Sales Manager; Winery & Club hospitality team; Director of Culinary

Status: Full-time, exempt

Eligibility: Candidates must be legally authorized to work in the United States.

About The Calistoga Club

The Calistoga Club is a private wine-growing estate and membership community in the northern Napa Valley, opening in 2026. Created for individuals who have cultivated an affinity for fine wine and the life that surrounds it, and set within historic caves along Silverado Trail in the heart of Napa Valley, our Members share an appreciation for wine not only as craft, but as part of a broader way of living. Defined by taste, discernment, and shared experience.

The Opportunity

We are looking for a Hospitality & Club Director to serve as the internal General Manager of The Calistoga Club and the leader of hospitality across Calistoga Farms. This person carries the full weight of the member experience, from the culture of care and daily operations to programming and team cultivation, building the Club from soft opening into a thriving, deeply connected community, not through systems alone, but through the daily practice of genuine hospitality.

This is a rare opportunity to build something from the ground up. You will establish the standard of care, cultivate the team, and define what membership feels like from the very first encounter. The Director of

Membership & Events reports into this role. You will work closely alongside the founders and the Club'sFounding Club Advisor to bring the vision to life.

Key Responsibilities

Club Operations & Service Culture

We honor the belief that great hospitality is never manufactured, it is cultivated. The Hospitality & Club Director will own the day-to-day operations of the Club and set a standard of care that is personal, intuitive, and deeply considered. They will build and maintain the service sequences, opening and closing rhythms, and operational practices that ensure every member encounter is consistent, seamless, and genuinely felt.

They will create the signature moments and personal touches that make members feel known and make the Club unmistakably theirs.

Member Experience & Community

They will steward the founding member experience with the same thoughtfulness and attention given to every subsequent one. They will cultivate genuine relationships and a sense of belonging that extends beyond programming. In partnership with the Director of Membership & Events, they will shape a calendar of experiences that deepens connection to the Club, to the estate, and to one another. They will listen with commitment, gather member insight, and act on what they learn.

Team Leadership

They will lead, develop, and cultivate a hospitality team that embodies warmth, precision, and genuine pride in the experience. They will hire with philosophical alignment in mind, train with intention, and hold the team to a standard of care that is lived daily, not simply observed. Direct management of the Director of Membership & Events and the floor and service team, with clear performance standards, consistent coaching, and the accountability that a culture of excellence requires.

Calistoga Farms Hospitality

They will oversee member-facing and event hospitality across Calistoga Farms, including estate experiences and cave events. They will work in close coordination with winery operations where hospitality and the estate intersect, maintaining clear and respectful lanes across functions.

Financial & Operational Management

They will own the Club's hospitality budget and P&L, managing labor, vendors, and food and beverage inventory with the same care applied to the guest experience. They will track and meet member experience and operational targets, reporting results with clarity and candor to the GM and founders.

Launch & Standards

In partnership with the Founding Club Advisor and GM, they will lead the execution of a soft opening that is thoughtful, unhurried, and remarked on. They will implement the Service Standards and SOPs and hold ongoing responsibility for quality, consistency, and the integrity of the experience as the Club grows.

What Success Looks Like (First 6 to 12 Months)

A soft opening that founding members speak about with genuine warmth. Service standards and practices that are lived consistently across every member touchpoint. A Membership, Events, and hospitality team that is developed, aligned, and performing with pride. Member satisfaction and retention targets met. A programming calendar running with rhythm and purpose.

Who You Are

You bring 10 or more years of leadership experience in luxury hospitality. Your background includes private club, luxury resort or hotel, fine dining, or members' club experience at GM or AGM level.

You are a proven cultivator of teams and service cultures. You are hands-on and standards-driven, and you remain composed when the pressure is highest. You understand that the details others overlook are often the ones that matter most to the people in your care.

You are operationally strong. You are comfortable owning a P&L, managing budgets, building SOPs, and holding vendor relationships with the same standard of thoughtful care are you bring to the member experience.

You are energized by building from the ground up. You have the judgment to establish structure where none yet exists and the patience to do it well.

You have a genuine affinity for wine and for Napa Valley. Deep wine knowledge is welcomed. A deep willingness to learn is essential.

You are based in or willing to relocate to Napa Valley.

This is an on-site role.